1. FAQ

FAQ

Most Frequently Asked Questions can be found below:

How do I power on the Device?

Press and Hold the PLAY button for 3 seconds. If device isn’t powering on please recharge it. Before trying again.

My device isn't syncing to my mobile app?

For the app to sync with the EKGraph device, you need to have a ECG recording saved on the device. Here’s how you can make your first recording.

How do I email my doctor my ECG results?

Once you’ve recorded an ECG.¬†From the Home dashboard, select the ECG recording you’d like to email. Click here to see example.

If you have a question not seen above please ask it below by leaving a comment and we will add to our FAQs!

Comments

  1. I ordered several weeks ago. I now notice it says released for delivery in April 15.

    What’s up with that?

    How did you get all 5 stars on 79 reviews if it hasn’t shipped.

    1. Hi Bob,

      Prior to your pre-order, we sold and shipped over 2,000 units. The demand was so high that we ran out of stock before receiving our next production batch.

      That is why we are offering pre-orders. As soon as we receive the next batch of units we’re shipping them right out.

      If you need more help please reach out to us directly!

  2. My ECGraph has been working well as a stand alone unit.

    I showed my Doctor the unit today while I was having an AFIB/Tachycardia in her office. She was shocked at the graph as it was captured and was really shocked when I converted myself and dropped from 122bpm to 51bpm right in front of her with 2 captures one right after the other about 60 seconds apart.

    Great job, guys !

    1. Hi Sal,

      EKG and ECG is the same interchangeable term that stands for “electrocardiogram”

    1. The EKGraph has internal rechargeable battery. Battery lasts from 75-200 recordings depending on the recording time, and usage.

  3. After syncing the recordings to your phone and you then want to clear the readings from the recording device, do the readings only clear from the recording device and still remain on your phone?

    1. YES. That is correct. Clearing recordings on the EKGraph will not delete any synced recordings. You will still have the recordings on your phone.

      And same vice-versa. Deleting an EKG on your app will not delete the EKG on the EKGraph.

  4. i can’t get the unit to Bluetooth pair with my phone.

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