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Known Issues & App Bugs

How to Fix 90% of Issues

There are thousands of different phones. Each device and phone combination is unique, you may encounter some errors. A fix that typical solves 90% of all issues is to RESET the EKGraph device. Press and Hold the Play button for 10 seconds. The device will reset and restart and your issue should be fixed.

√ RESOLVED - Date & Time Bug (Android Only)

√ RESOLVED: This bug has been resolved. If you are still experiencing this issue please make sure you have updated your app to the latest version.

PROBLEM: Our Android users may see a wrong date/time when Syncing data in the PM.

We are aware of this bug and are working on a fix ASAP.

Expected bug fix in the next day or so.

√ RESOLVED - DOB Bug (date of birth)

√ RESOLVED: This bug has been resolved. If you are still experiencing this issue please make sure you have updated your app to the latest version.

PROBLEM: When registering an account inside our SonoHealth App, you may encounter an issue where you cannot set your DOB year. It keeps scrolling back to 1973.

WORK AROUND: While we are working on a fix, you can simply put in a random DOB, and register your account. Once a fix is made you will be able to go back into your Profile Settings and change the DOB to your real DOB.

If your issue or bug is not listed here, please open a support ticket with our tech team. We will get back to you as soon as possible!

Updated on January 19, 2019

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Comments

  1. I have an older iPhone (5) with a Version 10.3.3 iOS. I am having trouble registering on the phone because when I hit the red button to register, I see the email and username fields at the top of the form, but when I click on email, the info fields jump to name, and I can’t scroll up to access those two fields. I then get a notification that those two fields are required to register. Any suggestions?

    I am able to connect the EKGraph to my laptop via USB. Thank you.

  2. I have the same problem as above when I try to register. I can get a recording via computer but can’t get past this bug on my iphone.

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